Utilities Coordinator

Miami

Associate

Full-time

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors.

We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025.

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Job description

We’re looking for an Associate Utility Coordination to support the execution and tracking of 811 design ticket requests. This operations-focused role that plays a critical part in preparing projects for successful field operations and final map production. You’ll work closely with Utility Coordinators, Project Managers, and Mapping teams to ensure utility records are requested, documented, and delivered accurately and on time. This role is ideal for someone detail-oriented, process-driven, and interested in infrastructure, utilities, or operations.

What You’ll Do

  • Submit 811 design ticket requests to state and local One Call Centers
  • Verify ticket details and ensure required information is accurate and complete
  • Track ticket confirmations, response deadlines, and statuses in Monday.com
  • Contact utility owners to request available records (maps, PDFs, shapefiles, etc.)
  • Follow up on outstanding requests and escalate issues when utilities are unresponsive
  • Review incoming utility records for basic completeness and usability
  • Upload records to SharePoint following Exodigo standards
  • Update internal teams on ticket status and support weekly reporting
  • Follow jurisdiction-specific requirements and internal SOPs


What Success Looks Like

  • Design tickets submitted on time and tracked accurately
  • Utility records consistently uploaded, organized, and easy to find
  • Clear, timely communication with internal teams and utility owners
  • Projects prepared with required utility records ahead of scan dates

Requirements

  • Strong attention to detail and ability to follow structured workflows
  • Clear written and verbal communication skills
  • Comfortable working with task-tracking and document management tools
  • Ability to manage multiple requests and deadlines
  • Interest in utilities, infrastructure, operations, or geospatial work

Nice to Have

  • Exposure to 811 design ticket workflows (internship, coursework, or prior role)
  • Familiarity with Monday.com, SharePoint, or similar platforms

Salary range: $60,000 - $80,000

Location: Remote - East Coast Preferred